Microsoft will begin self-service refunds on digital game purchases

Microsoft has launched another new program, this is currently only for the Alpha Preview Members for now but will launch to a wider audience at a later date.

There are some restrictions and terms that apply with a return on the digital game purchases but it is now a self-service. Microsoft will still reserve the right to block access to those that abuse the service. Below is a a how to request the refund and the eligibility of the refunds as well as what is allowed to apply for refund and what isn't.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Sounds like a fair set of restrictions and should allow for gamers to be a little more outgoing when trying out new content, this can be very good for the ID@Xbox program. Infinite Reviews will give it a try for those borderline purchases we aren't too sure about.